Guiyang metro enhances passenger services

Since the beginning of this year, Guiyang Rail Transit Operation Co has continued to improve metro services based on the needs of passengers, transforming stations from basic transit spaces into more passenger-friendly facilities.

Subway trains in Guiyang are on standby in a parking lot. [Photo/guiyang.gov.cn]

Guiyang Metro has set up free luggage storage facilities at 20 stations, with the service used more than 200,000 times to date. All 56 stations now have service counters, while rest areas have been added at busy stations, offering amenities such as umbrella covers and phone holders. The metro has also improved travel efficiency by optimizing the layout of ticket gates, adding ticket vending machines and upgrading passenger guidance systems. From July to September this year, operating hours were routinely extended by 30 minutes.

A Guiyang metro station provides a rest area for passengers. [Photo/guiyang.gov.cn]

Technological innovation is also driving improvements in services. Guiyang Metro has independently developed intelligent maintenance equipment, shifting train maintenance from experience-based practices toward data-driven and intelligent operations. Improvements to its maintenance system have increased efficiency by 7.6 percent and reduced emergency braking failures caused by train-to-ground communication faults by 95 percent.