Guiyang's Public Transport: Model of people-centered service

A Route No 252 bus driver helps vegetable farmers hold baskets. [Photo/WeChat account of State-owned Assets Supervision and Administration Commission]

The Benefiting Vegetable Farmers Special Line, Route No 252, operated by State-owned Guiyang Public Transport Investment and Operation Group Co, has recently gone viral, earning praise from major media outlets like Xinhua, People's Daily, and China National Radio. This success highlights the direction of reforms in public welfare services.

The group has long prioritized serving the public wholeheartedly. In addition to launching user-friendly bus services, Guiyang Metro has addressed over 9,200 public concerns in the past year and effectively resolved 8,100 of them.

Storage lockers for passengers are provided by Guiyang Metro. [Photo/WeChat account of State-owned Assets Supervision and Administration Commission]

To enhance the passenger experience, Guiyang Metro has introduced service desks, storage lockers, mini-libraries, and shared chargers at stations. Special care has been given to accessibility, with features like Braille signs, assistive devices, and wheelchair-friendly facilities.

Operational adjustments have also improved efficiency. During holidays and events, metro hours are extended, while large stations allow longer boarding times. Amenities like free rides for marathon participants and added ticket machines at key stations further enhance usability. Advanced air-conditioning systems and optimized schedules ensure comfort and efficiency.

Guiyang Metro staff members guide residents and visitors in buying tickets. [Photo/WeChat account of State-owned Assets Supervision and Administration Commission]

After 2,486 days of safe operation, Guiyang Metro has run over 1.15 million trains and reduced peak-hour intervals from 7 minutes to 5.5 minutes, serving an average of 700,600 passengers daily.

Moving forwards, the group will remain committed to providing safe, convenient, and environmentally friendly transport options for everyone.